Viewpoint: Strategies for Success

Virginia Commonwealth University (VCU) Health in Richmond is successfully using Facebook Live to stream interviews, behind-the-scenes tours and other events. "According to Smart Insights, live streaming generates three times the number of viewers,” said Keith Kaufelt, VCU social media specialist, who also added that it results in 10 times the amount of engagement as pre-recorded video. Cynthia Schmidt, marketing chief at VCU said the benefits of the platform include: Improved visibility. Facebook Live is prioritized on the platform, providing an organic method of getting your brand into follower feeds. Shared content. The marketing team ...
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As medical care continues to shift from inpatient to outpatient settings, there has never been a more important time for health care organizations to transition to an ambulatory care 2.0 strategy. “Our vision for ambulatory care at RWJBarnabas Health (RWJBH) in New Jersey is to be the driver of change, innovation and growth for our entire health system,” said Annie Steelman, vice president of system strategy. “We view ambulatory care as the foundation for future sustainability by helping us secure covered lives, manage population health and create preference among consumers by meeting their needs in a retail setting.” A Tiered Approach In order ...
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Smart Play or Risky Bet? Deciding whether a sports sponsorship makes sense is always a tough call. Upping the stakes, this decision often needs to be made under pressure from a senior leader who strongly supports the idea. Entering into sports sponsorships seems to be the rule rather than the exception today .In fact, three organizations where I’ve worked have agreed to significant sponsorships with professional franchises and sports arenas. If your health system is considering a sports sponsorship here are two reasons to go for it and four reasons to pass. Go for it #1: You lack name recognition In this scenario, your organization might ...
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Women have been a powerful force in purchasing decisions for decades, and nowhere is that more evident today than in health care decision making. Marketers who don’t have a strategy to target messaging to women in ways that reflect that reality are missing out. Here’s why: Women make 80 percent of health care decisions in America , and they’re more likely to be caregivers when a family member gets sick. They also visit physicians more often and ask more questions post-exam. Women are more likely to trust word-of-mouth recommendations than men, and women consider recommendations from friends a highly credible form of advertising — so social ...
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Lehigh Valley Health Network (LVHN) marketing leaders have been on a three-year journey toward building a dynamic process that shows a precise and transparent return on investment for health system marketing initiatives. "It was clear that the marketing team needed a new marketing vision that would balance brand and demand generation efforts in reaching our customers," said Kelly-Anne Suarez, new acting administrator of marketing for LVHN, located in northeastern Pennsylvania. "And just as important, LVHN needed a new data governance vision that would give us a better understanding of its patients' needs and value at all touchpoints along the continuum." ...
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Several years ago, Ascension set out to position its health system as transformative and innovative. To accomplish this goal, Johnny Smith, national senior director of marketing and communications, said leadership focused on taking a “One Ascension” approach that required the organization to launch a national branding effort. Smith was recruited to lead the public relations (PR) efforts in the corporate office in St. Louis. His was just one department of four within Ascension's newly created marketing division. "Because we were just starting this journey, we needed to be very intentional and strategic in our approach," Smith said. One of the top PR priorities ...
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Written with Joe Connolly, Regional Vice President of Marketing and Communications, Trinity Health Of New England. Trinity Health Of New England has created a multi-tiered approach to connecting physicians to health system priorities, consumers and each other. The formation of the health system in 2013 brought together over 800 employed doctors with 1,500 affiliated physicians from 11 previously autonomous practices, all of whom needed to be integrated into one new medical group. "Our goal was to take advantage of regional resources and capabilities, and build referrals within the regional provider network," said Joe Connolly, regional vice president, ...
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In Indiana, the infant mortality rate is the seventh highest in the country, with 7.6 deaths per thousand births versus a nationwide rate of 5.9. That alarming statistic was the impetus behind the Indiana State Department of Health creating a grants program to address the problem. When trauma nurses at Good Samaritan Hospital in Vincennes learned about the program, which established a state model for “Baby Safety Showers, they applied for and received $25,000 to develop such an event. Showering Parents with Knowledge “Because of the high number of infant deaths within our service area, our trauma department wanted to take action to help save babies’ ...
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More than ever before, health care communica­tors need to have a content strategy that directly contributes to meeting organizational objectives. Orlando Health is doing just that and reaping the benefits of increased expo­sure by positioning itself as a trusted health care system with compassion. “Content marketing isn’t just writing content, it’s getting exposure for that con­tent,” said Michael Schmidt, vice president of Orlando Health Foundation. Schmidt has collaborated with Lisa Arledge Powell, president of MediaSource, on generating media exposure for Orlando Health in central Florida. The New Content Process: Strategic Storytelling According ...
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To enhance its digital marketing, Children’s Health in Dallas has implemented marketing automation to deliver personalized content to current and prospective patients. “In today’s competitive landscape, it’s a great way to deliver tailored messaging to help us achieve organizational business goals,” Kay Kerman, manager of email and customer relationship management. Getting Started The first step, according to Kerman, is working with your internal teams to determine the most important goals they want to achieve and what manual processes could be automated. In addition, marketers need to know who the target audience is and what the call to action should ...
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Several years ago, Matt Gove, chief consumer officer at Piedmont Healthcare in Atlanta, Georgia, convinced his CEO that marketing was the most appropriate place to lay responsibility for the patient experience. His reasoning was persuasive. “We have a broad organizational perspective that extends far beyond the four walls of the hospital,” said Gove. “Marketers are focused on the entire patient journey, such as what happens before consumers come to the hospital and what happens after they leave. Traditional leaders of patient experience are concerned only with what happens in the medical center.” The entry of Walmart and CVS into retail health care ...
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This is the third in a series of three blog posts by David Marlowe featuring key takeaways from his recently released SHSMD publication entitled, Health Care Marketing Plans That Work . One of the key elements of any marketing plan is the quantification of results – whether positive or negative. Whether we call them metrics or key performance indicators (KPIs) or some other terminology, it is almost impossible to call a marketing plan a success without a clear attempt to measure what came from the use of organizational resources dedicated to marketing. Related to metrics or the quantification of results is a discussion of how those measurements ...
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At any hospital or health system, strategic planning, business development and marketing, are all dedicated to the execution of strategy. We spoke with three SHSMD members whose organizational structure integrates the three professional disciplines to learn more about how this affects strategy development and execution. The three strategists we interviewed are B.J. Krech, chief strategy officer at West Suburban Medical Center in Oak Park, IL; Mike Sluzarz, vice president of marketing and business development at Cape Regional in Cape May, NJ; and Paula Widerlite, chief strategy officer at Anne Arundel Medical Center in Annapolis, MD. Both West Suburban (172 ...
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This blog features interviews with Donovan French and Kathryn Lovrien. A gray wave is poised to wash over this country thanks to the aging of the baby boomers, and it is a wave whose effects will be felt from coast to coast. Today, seniors are 15 percent of the American population, but in less than 20 years, adults 65 and older will comprise 22 percent of our citizens, according to the U.S. Census Bureau’s 2017 National Population Projections. Of course, there is a huge difference in the health status of those just turning 65 and people 30 years into retirement. That is why CHI St. Joseph Health in Texas is segmenting its senior population in order to ...
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As the nation’s medical system goes through a period of high uncertainty and disruption, Futurescan 2019–2024 brings together insightful experts and thought leaders to prepare hospitals and health systems for key trends that are shaping the future of health care. Following are highlights from the publication. Drug Crisis Michael Botticelli, director of the White House Office of National Drug Control Policy under the Obama administration,is currently executive director of the Grayken Center for Addiction at Boston Medical Center. In his article, Botticelli writes that “the nation’s opioid epidemic is one of the defining crises of our time and  ...
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Three years ago, Navicent Health, which serves central and southern Georgia, identified four key objectives that would guide its strategy to become the health system of choice for consumers. One of these is "Engaging consumers in meaningful ways" with a focus on understanding Navicent Health's various types of patient cohorts and what motivates them when seeking health care. Specifically, the strategy team wanted to: Understand the value proposition for each patient cohort. Determine if Navicent Health was delivering on that value proposition. Address opportunities for improvement in real time through patient-journey mapping. Defining ...
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This blog is sponsored by Comcast Spotlight As a health care provider, your continued success largely depends on patients having the confidence that you can deliver the high-quality care they need. A marketing strategy anchored in television and digital video advertising can help you foster an emotional connection and instill this trust in potential patients that may be seeking your services. Multiscreen Advertising in Health Care Video advertising offers several crucial benefits for health care providers: Influence – Television ads are shown to drive consumer action. Of people likely to change health care providers in the next ...
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In Health Care Marketing Plans That Work we look at the key reasons why marketing plans succeed or fail. Some of the nearly dozen reasons examined include: The degree to which the marketing plan is coordinated with the organization’s strategic plan and critical business plans. The resources required to support the marketing plan are not available or are not made available. The marketing plan is based upon flawed data or a poor interpretation of that data. Perhaps the most critical success or failure factor for any marketing plan is the degree to which the organization prioritizes the usage of marketing resources and then ...
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Health care mergers and acquisitions (M&As) have become a constant in recent years and there is no sign of a course reversal anytime soon. 2017 set a record with more than $60 billion in transactions. Although 2018 was a bit slower, activity is expected to remain strong and involve some of the industry’s largest players. If you haven’t been affected yet, the odds are that you will be (in one form or another) in the near future. It’s essential to be prepared. During the SHSMD Connections conference, M&A activity was a hot topic and the focus of a pre-conference workshop entitled “Navigating Uncertain Times: Building a Strategy to Survive and Thrive ...
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Effective January 1, hospitals are now required to publicly post their charges as part of the Centers for Medicare & Medicaid Services (CMS) hospital inpatient prospective payment system final rule for fiscal year 2019. The information must be updated annually or as needed. CMS’ previous requirement that hospitals allow patients to view chargemasters upon request falls in line with the trend toward more transparency. However, the updated guidelines are the first time CMS has specifically required hospitals to post chargemasters online in a machine-readable format. Knowing this significant change is sure to generate inquiries from the news media, the Georgia ...
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