Keynotes

Juana



Equity, Diversity, and Inclusion: 21st Century Connections for 21st Century Success

Juana S. Slade 10:00 - 10:45 AM CT Join Oct 28 at 10:00 AM

OVERVIEW

The last seven months have been perilous, unprecedented, and uncertain for hospitals and health systems nation wide. As a result, we are rapidly developing, evaluating, and deploying new interdisciplinary strategies and partnerships. Leaders of AnMed Health believe that every employee must have an opportunity to succeed and contribute; every patient, every time must have a positive experience; health care must begin before patients enter their doors and continue long after they have left --- all with efficiency and accuracy.

Objectives:

  • Define and contrast equity, diversity, and inclusion
  • Identify key internal and external partnerships that support the implementation of EDI at AnMed Health
  • Identify key metrics that validate the investment in EDI

Speaker

Juana Spears Slade, CDM, CCF, Chief Diversity Officer and Director of Language Services, AnMed Health


Kaufman Hall speakers

Winning the Modern Health Care Consumer: Candid Insights and Clear Action Steps

Dan Clarin & Paul Crnkovic10:00 - 10:45 AM CTJoin Oct 27 at 10:00 AM

OVERVIEW

Prior to COVID-19, modern health care consumers already viewed the hospital model as increasingly obsolete amidst burgeoning care choices. The ongoing pandemic has dramatically accelerated this trend, demonstrated by both ongoing consumer concern about returning to hospitals and skyrocketing virtual care growth.

Yet many hospital leaders are struggling to find clear strategic direction as a “new normal” takes shape. This session features new research illustrating the gulf between consumers and providers, insights on the potential long-term impacts of COVID-19, and proven strategies for how providers can close the gap:

  • Redesign the delivery system. Reshape routine care for consumers seeking the right care at the right place and the right price.
  • Optimize pricing. Pursue consumer-driven pricing to unlock brand value and build consumer loyalty.
  • Organize for permanent change. Implement fundamental, innovative change. Measure what matters.
  • Rethink how success is measured, analyzed, and reported.

Speakers

Dan Clarin, CFA, Senior Vice President, Kaufman, Hall & Associates, LLC
Paul Crnkovich, Managing Director, Kaufman, Hall & Associates, LLC