Before engaging on MySHSMD, please ensure you are following the Community Rules & Etiquette.
General
- What is my username/password?
- How do I update my contact information?
- How do I control what information is visible on my profile?
Contacts / Connections
- How do I find other members?
- How do I add someone to my contact list?
- Why should I add someone to my contact list?
Groups / Discussions
- What are groups?
- Which groups do I already belong to?
- How do I join a group?
- How do I control the type and frequency of MySHSMD e-mails I receive?
- How do I control the type and frequency of other SHSMD e-mails I receive?
- Why am I not receiving MySHSMD digest notification e-mails?
- How do I leave a group?
- How do I respond to others’ discussion posts?
- How do I start a new discussion thread?
- Can I search for posts across all the groups?
- How do I see a listing of all of the posts to a specific group?
Library / Resources
- How do I find library entries that have been uploaded by other members?
- Can I search for specific file types?
- How do the libraries get populated?
- How do I upload a file?
- What kind of files can I upload?
- What are the tags for?
Didn’t find what you’re looking for? Contact SHSMD at 312.422.3888 or shsmd@aha.org for assistance.
General | Top
Q: What is my username/password?
A: You will use the same username and password that you use to log in to the main SHSMD site. If you have forgotten your login credentials or need assistance with your login information, click here for more information.
Q: How do I update my contact information?
A: From your "My Profile" page, click the pencil icon next to "Contact Details." The mailing address and e-mail that you specify for “My Profile” will also be where your SHSMD member communications are sent.
Q: How do I control what information is visible on my profile?
A: From your "My Profile” page, click on the “My Preferences” tab. Choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom. After you’ve made changes, click the “Save” button at the bottom of the page. NOTE: The mailing address, phone number, and e-mail on your MySHSMD Profile are visible to you only unless you specify otherwise in your privacy settings.
NOTE: The mailing address, phone number, and e-mail address on your MySHSMD Profile are visible to you only unless you specify otherwise in your privacy settings.
Contacts / Connections | Top
Q: How do I find other members?
A: Click the “Community Directory” link found in the main navigation bar.
Q: How do I add someone to my contact list?
A: You can perform a search in the Community Directory and see an “Add as Contact” button to the right of each person in your search results. You can also navigate directly to a person’s profile where you will see an “Add as Contact” button under the person’s name. Click this button to send a request.
Q: Why should I add someone to my contact list?
A: Creating this virtual contact list makes it easy to send your contacts private messages through the community site to stay in touch, ask questions, or meet your peers. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't. Please refer to the Code of Conduct for community rules and etiquette.
NOTE: The mailing address, phone number, and e-mail address on your MySHSMD Profile are visible to you only unless you specify otherwise in your privacy settings.
Groups / Discussions | Top
Q: What are groups?
A: Groups allow you to participate in topic-based discussions and share resources with other SHSMD members.
Q: Which groups do I already belong to?
A: Go to “Groups” in the main navigation bar. Select “My Groups” to view the groups you’re currently a part of.
Q: How do I join a group?
A: Go to “Groups” in the main navigation bar. Select "All Groups" to see a list of available groups. Click on the group that you wish to join and simply click "Join," then choose a delivery option for that group's discussion posts (Real Time, Daily Digest, or No E-mail).
Q: How do I control the type and frequency of MySHSMD e-mails I receive?
A: Go to “My Profile” and click on the "My Preferences" tab. Choose “E-mail Preferences” from the drop-down menu to select what e-mails you do and don’t want to receive.
Choose “Group Notifications” from the “My Preferences” drop-down menu to select if / how often you receive group e-mails:
- Real time: Sends an e-mail every time a new message is posted
- Daily digest (default): Sends one e-mail to you each day, consolidating all of the posts from the previous day
- No E-mail: allows you to be part of the group without having emails sent to you. You can still read and add (or reply to) discussion posts by logging into the community site.
- Consolidated Daily Digest: By checking the boxes next to the groups you are a part of, you will get those group discussions all in 1 e-mail from the day before. Note: Be sure to check ALL groups you'd like to be in this one e-mail.
- Consolidated Weekly Digest: By checking the boxes next to the groups you are a part of, you will get those group discussions all in 1-email on your preferred day from the week before. Note: Be sure to check ALL groups you'd like to be in this one e-mail.
Q: How do I control the type and frequency of other SHSMD e-mails I receive?
A: Click the “Unsubscribe or update your email address” link at the bottom of any SHSMD email or you can contact SHSMD directly at shsmd@aha.org.
NOTE: Your MySHSMD preferences are specific only to the MySHSMD Online Member Community.
Q: Why am I not receiving MySHSMD digest notifcation e-mails?
A: To troubleshoot this problem, please follow these Whitelist instructions. If you continue to not receive e-mails please contact shsmd@aha.org.
Q: How do I leave a group?
A: Navigate to the profile you'd like to leave. Click "Settings" then "Leave Community".
Q: How do I respond to others’ discussion posts?
A: There are two ways to respond to others' discussion posts.
- VIA E-MAIL If replying from the digest or real time e-mail, click the "Reply All [Online]" button to be navigated to the online community to reply. OR click the "Replay All [E-mail]" button to easily reply to that discussion via e-mail without even needing to login!
- If replying online on MySHSMD, click on the subject to view the discussion post, then click “Reply to Group” to send your message to the entire group, or select “Reply to Sender” from the drop-down menu to only send your message back to the sender; both links are located to the right of the post.
NOTE: Please reply to the sender for simple comments like “thanks” or “me, too” that add little value to the overall discussion. We recommend replying to the entire group when you are sharing knowledge, experience, or resources that others could benefit from.
Q: How do I start a new discussion thread?
A: Go to “Groups” and click on “All Discussion Posts.” Click “Post New Message” and select the group to which you want the message sent. Please refer to the Code of Conduct for discussion rules and etiquette.
NOTE: You may only add or reply to discussion posts in groups of which you are a member. (Q: How do I join/subscribe to a group?)
Q: Can I search for posts across all the groups?
A: Yes. Enter a keyword/s in the search bar. From the results page, you can filter on content type, date range or posted by. Click on "Advanced Search" for additional options. Posts to any private groups will not be displayed unless you are a member of that group.
Q: How do I see a listing of all of the posts to a specific group?
A: Go to “My Groups” and select the group name. Then click the “Discussion” tab to view the group’s discussion posts.
NOTE: You may only add or reply to discussion posts in groups of which you are a member. (Q: How do I join/subscribe to a group?)
Libraries / Files | Top
Q: How do I find library entries that have been uploaded by other members?
A: If you know which group the file was shared with, go to “My Groups” and select the group name. Then click the “Library” tab to view the group’s library entries.
If you do not know which group the file was shared with, enter a keyword/s in the search bar. Library entries in any private groups will not be displayed unless you are a member of that group.
Q: Can I search for specific file types?
A: Yes. Click the down arrow next to the search bar and click “Show Advanced Search.” Enter a keyword/s and complete any other applicable fields. Then scroll down to the “Search for Specific File Types” drop-down menu to select, Document, Spreadsheet, Video, etc.
Q: How do the libraries get populated?
A: When you include an attachment in a discussion post (online or via e-mail), the system automatically places it in group's corresponding library. You can also upload documents directly by using the “Create New Library Entry” link found under “Library” in the main navigation or on any group's library page. Library resources are not required to be associated with a discussion thread.
Q: How do I upload a file?
A: Select “Create New Library Entry” found under “Library” in the main navigation or on any group’s landing page and follow the required steps to upload the file.
Q: What kind of files can I upload?
A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), images, and YouTube videos.
Q: What are the tags for?
A: Tags are another way of organizing and searching for documents. You can help others find the file you uploaded by including tags when you upload it.